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Is their heat output similar to a gas heater?

Burning bioethanol is similar to gas, but the room doesn't dry out like it does with gas - a more gentle, softer heat is created. Heat-wise, it depends on the models being compared. Some of our bioethanol burners output 15,000 BTU and can heat up to 60sqm of living space. Bioethanol is not, however, on an adjustable thermostat. Some may be turned up and down, but you can't control the room temperature in the same way as you do with gas on mains

Where can I find the Safety Data Sheet (SDS)?

The e-NRG SDS can be viewed here.

What is the shelf life of e-NRG Fuel?

The shelf life is 3 years if kept in a tightly sealed container and in a cool, dry area (approx 20°C).

How to update your billing and shipping addresses?

Open your Account and click Addresses. If you have an address you can click the Edit option. If you don't have an address you're gonna be prompted to add one.

I spilled some e-NRG. What is the safest way to clean it up?

Bioethanol can be wiped up with either a paper or cloth towel. Paper towels can be disposed of in regular trash bins. Though not toxic, it is recommended that you wash hands immediately after coming into contact with e-NRG.

Is this the same ethanol I can buy at gas stations?

No. The ethanol sold at gas stations is in no way similar to e-NRG.

Is it required that I use a jerry can to operate e-NRG or can I pour e-NRG directly into the burner?

Yes, we provide jerry cans, lighting rods and lighters with every burner because we want you to have the highest quality and safest experience possible when using our products. The jerry can ensures that you don’t splash ethanol when pouring or overfill the burner.

If you add the adaptor to the e-NRG bottle the Safety Spout can be connected to the bottle - only then can you use the e-NRG bottle to fill the burner. Filling from the bottle without an attached safety spout can result in serious injury.

Is e-NRG safe to store in my home or workspace?

Yes. e-NRG is a stable fuel source and will not pose any safety threat as long as it is stored away from an open flame.

Does e-NRG bio ethanol burn yellow or blue?

e-NRG Bioethanol is formulated to consistently burn its signature bright orange colour so you get maximum enjoyment out of your ethanol burning fireplace.

Does e-NRG bioethanol smell?

Bioethanol has substances added to it in order for it to be labelled ‘de-natured’. The burning of these substances may cause a slight smell upon initial lighting and will dissipate with time. There is also a slight odour once the flame is extinguished – similar to when you blow out a candle. This also dissipates into the air.

How can I track my order?

Once your order has been dispatched, you will receive an email including a copy of your invoice and tracking information. Please follow the instructions within the email to track your order.

How do you store bioethanol? Is it safe to store in my home or workspace?

Bioethanol is classified as a Flammable Liquid Class 3, PG II and is regulated by various standards around the world. You must familiarize yourself and comply with these regulations in order to safely and legally store, handle, decant, and use this fuel. e-NRG is a stable fuel source and will not pose any safety threat as long as it is stored away from an open flame.

Please contact us should you have any questions.

What are the emissions when burning bioethanol?

Burning bioethanol produces heat, steam and carbon dioxide. The ratio of CO/CO2 passes standards for ventless indoor fireplaces.

Is e-NRG bioethanol environmentally friendly?

e-NRG is a clean fuel source on two fronts. First, ethanol comes from fermented plant sugars, so it is derived from completely natural renewable sources. And when it is burned, the only byproduct is heat, steam and carbon dioxide - no messy pollutants like soot, smoke and ash.

What is e-NRG Bioethanol?

e-NRG bioethanol is a high quality, clean burning fuel specifically formulated for use in liquid ethanol fuelled ventless fireplaces. Also known as denatured alcohol or ethanol, bioethanol is a naturally derived fuel made from fermented plant sugars. e-NRG is the only brand of bioethanol that has been tested with and recommended for use in EcoSmart Fire burners. The burning of this fuel creates nothing more than heat, water vapour and carbon dioxide – a cleaner heating solution for you and the environment.

What is bioethanol?

Bioethanol is an environmentally friendly, liquid fuel that is derived from fermented plant sugars. Free of the smoke, soot and ash typically associated with gas or wood burning fires, bioethanol emits a bright orange, eco-friendly flame. Not only does it produce a mess-free fire, but also a vent-free one.

How long will bioethanol burn for?

It will depend on the ethanol burner you’ll be using e-NRG in and the ambient conditions. As a general rule of thumb, e-NRG will burn at a rate of approximately 1 quart (1L) every 1-2 hours.

Where do I get bioethanol?

e-NRG bioethanol can be ordered and delivered directly to your door right here at e-nrg.com. If you’d prefer to purchase e-NRG from a retailer close to you, please do not hesitate to contact us and we’ll point you in the direction of an e-NRG retailer near you.

Is e-NRG bioethanol the same as gel fuel? Can I use gel fuel in my fire?

e-NRG is a liquid fuel and is NOT the same as gel fuels. Gel fuels have added thickening agents that can reduce the heat output and fuel efficiency. It can also leave sticky residue in the burner, which will eventually affect safe operation. Gel fuels are used only on burners specifically designed to use them. EcoSmart Fires are designed and manufactured to burn only e-NRG liquid ethanol. Other fuels, especially gels, are not recommended. In fact, the use of brands other than e-NRG voids the burner’s warranty.

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